Frequently Asked Questions

What types of rugs do you offer?

At Memhome , we offer a unique selection of handmade and second-hand rugs, carefully selected from around the world. You will find Kilims, Hereke, wool-on-cotton rugs or silk rugs from all over the world, from Afghanistan, Pakistan, China, Turkey , and many other handcrafted wonders. Each rug is a unique piece, with its own story and character.
Discover them!

Do you offer any advice on choosing a rug?

Absolutely! We're here to help you find the rug that perfectly matches your home. Feel free to contact us via Instagram or the contact form with photos of your room: we'll advise you on the right colors, sizes, and styles. We also offer regular posts and stories to inspire you.

What are the delivery times?

We deliver to Belgium , the European Union and internationally .

Order processing takes 1-3 business days .

Estimated delivery times are:

• 1 to 3 working days in Belgium

• 3 to 7 working days in the EU

• 7 to 15 working days internationally

You will receive a tracking email upon shipment.

Customs charges may apply outside the EU (to be paid by the customer).

For any questions, contact us using the contact form .

Can I return a rug if I change my mind?

Yes, you have the right to change your mind! You can return the rug to us within 14 days of receipt , provided it is in the same condition as when it was sent. Return shipping costs are the buyer's responsibility. For any inquiries, please contact us first.

What payment methods do you accept?

We accept credit cards (Visa, Mastercard), Bancontact, American Express, ApplePay, GooglePay , and UnionPay . Payments are secure and you will receive confirmation upon validation.

How to contact you?

You can write to us directly via Instagram ( @memhome_be ) , by contact form , or via our contact form available on the site. We generally respond within 24 hours . Do not hesitate to send us your questions or photos of your interior for personalized support.

A question?